This is a representative sample based on a regional P&C insurance carrier with 2,000 agents. Every Signal Scan produces output specific to your operation.
Each fault line is mapped to a specific behavioral pattern, a predictive driver, and a financial exposure estimate.
| Rank | Fault Line | Predictive Driver | Annual Exposure | Severity |
|---|---|---|---|---|
| 01 | Field Revisit Normalization | 7-Day Repeat Rate: 22% | $1,200,000 | Critical |
| 02 | Ownership Diffusion Across Handoffs | Transfer Depth: 3.2 avg | $312,000 | High |
| 03 | Escalation Bounce (Authority Misalignment) | Escalation Bounce Rate: 8.4% | $84,000 | Medium |
| 04 | Automation Tax (Bot Deflection Paradox) | Avg Handle Time Post-Bot: +4.2min | $67,000 | Medium |
| Total Identified Leakage | $1,663,000 | |||
The carrier's FCR of 78% appeared within target. However, 22% of interactions generated a repeat contact within 7 days. Transfer chains averaged 3.2 handoffs per resolution. Escalation bounce rate was 8.4% — meaning nearly 1 in 12 escalated tickets returned to the original tier without resolution.
The diagnostic mapped these patterns to four structural fault lines. The largest — Field Revisit Normalization — accounted for $1.2M in annual leakage that was invisible to the BI team because repeat contacts were logged as new interactions, not continuations of the same resolution chain.
None of this appeared in any of the carrier's 14 existing dashboards. The CPR gap of $38.80 per resolution was structural, not seasonal, and had been compounding for over two years.
| Metric | Dashboard View | CPR-Adjusted | Hidden Cost |
|---|---|---|---|
| Cost Per Interaction | $8.40 | $47.20 | +$38.80 |
| Repeat Contact Cost | Not tracked | $18.60/repeat | $1.2M/yr |
| Transfer Chain Cost | Not tracked | $6.20/transfer | $312K/yr |
| Escalation Bounce Cost | Not tracked | $22.40/bounce | $84K/yr |
Data intake checklist and export template
Initial CPR exposure estimate
Preliminary fault-line hypothesis
Scoped analysis path confirmed
First progress briefing with ranked findings
Ranked Fault Line Cards
Each fault line with behavioral root cause, predictive driver, and dollar exposure
CPR Financial Model
True Cost Per Resolution broken down by friction category
Executive Briefing (60 min)
10-slide presentation with findings specific to your operation
Remediation Roadmap
30/60/90 day prioritized action plan with dollar values per action
Diagnostic Dashboard Access
Live view of fault-line severity, CPR drift, and containment progress
72-Hour Data Wipe Certificate
All client data destroyed within 72 hours of engagement completion
Every Signal Scan is backed by a 3x findings guarantee. If we don't identify at least 3x the engagement fee in verified leakage, you get a full refund.